Front Desk Agent

Description:

As a Front Desk Agent, you are the face of our hotel and the heartbeat of our guest experience. From seamless check-ins and tailored local recommendations to swift problem-solving and account settlement, you play a pivotal role in creating unforgettable stays. You will balance hospitable service with smart front-office operations to drive guest satisfaction and maximize room revenue.

Key Responsibilities

• Guest Experience: Deliver warm, attentive, and efficient service from pre-arrival through departure.
• Front Office Operations: Manage guest check-ins/outs, process payments, and handle reservation updates accurately.
• Concierge & Communications: Serve as a central hub for guest inquiries, recommendations, and inbound hotel calls.
• Revenue Awareness: Assist in driving room revenue and occupancy through upselling and active room inventory management.
• Problem Solving: Proactively address guest feedback and workplace challenges with empathy, speed, and tact.

Requirements:

• Education & Experience: High School diploma or equivalent required (college coursework in hospitality or business is a plus). Prior hospitality or customer service experience preferred.
• Guest-First Mindset: Upbeat, personable, and passionate about creating exceptional guest moments.
• Tech & Math Savvy: Proficient in Microsoft Office suite with a strong aptitude for learning hotel management software and basic business arithmetic.
• Adaptable & Resilient: Thrives in fast-paced environments, multi-tasks effortlessly, and stays calm under pressure.
• Clear Communicator: Strong written and verbal communication skills with an ability to active listen and resolve issues efficiently.
• Flexible Schedule: Availability to work a flexible schedule, including evenings, weekends, and holidays.