Front Desk Agent

Job Summary

We are seeking a friendly and professional Front Desk Agent to serve as the first point of contact for our guests. The ideal candidate will provide exceptional customer service, manage guest check-ins and check-outs, handle reservations, and address guest inquiries and concerns. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The Front Desk Agent plays a vital role in ensuring a positive guest experience and maintaining smooth hotel operations.

Duties

• Greet guests warmly upon arrival and assist with the registration process, including issuing room keys and ensuring all guests sign the guest registration card.
• Verify payment methods such as credit cards or other accepted forms of payment during check-in.
• Assign rooms to guests based on availability and preferences, ensuring accuracy in reservation details.
• Answer, screen, and forward telephone calls promptly; take messages as needed.
• Manage reservations by scheduling new bookings or modifying existing ones according to guest requests.
• Respond to inquiries related to hotel services, amenities, local shopping, dining options, entertainment venues, and travel directions.
• Record guest comments or complaints accurately and refer issues to a manager for resolution when necessary.
• Maintain a tidy and organized front desk area while ensuring all guest interactions are handled professionally and courteously.

Qualifications

• Previous experience in hospitality or customer service is preferred but not required; training will be provided.
• Excellent communication skills—both verbal and written—are essential.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Friendly demeanor with a professional appearance and attitude.
• Ability to handle guest concerns diplomatically and effectively.
• Basic computer proficiency for reservation systems and communication tools.
• Availability to work flexible hours, including evenings, weekends, or holidays as needed.

This position offers an engaging work environment where your hospitality skills can shine while contributing to memorable guest experiences.

Pay: $17.00 - $18.00 per hour

Experience:

• Hospitality: 1 year (Required)

Language:

• English (Required)
• Spanish (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Newport Beach, CA 92663 (Required)

Work Location: In person