Front Desk Agent

We are seeking an engaging individual with strong multi-tasking skills and a passion for working with people! As a Front Desk Agent at Hilton Garden Inn, you will be the first and last person that our loyal guests see, and each interaction will be an opportunity to create positive memories that keep our guests coming back. Our cheerful Front Desk agents are responsible for attending to any guests needs, and diffusing any issues that may arise during their stay. We are looking for someone with a positive attitude that enjoys multitasking, problem solving, and working alongside team members to maintain a joyful work environment.

There is always opportunity for growth within our company, as we look forward to seeing individuals thrive and flourish! This position is perfect for someone who is looking to kickstart their customer service career or even for seasoned customer service workers that are looking to advance their career to the next level.

Experience:

• Customer service (1 Year, preferred, but not required)
• PEP System (1Year, preferred, but not required)

Education:

• High School or equivalent (preferred)

Schedule:

• 8 Hour Shifts
• Holiday
• Weekend Availability
• Part Time hours
• Evening and Morning Shifts

Benefits:

• Flexible Scheduling
• 8 Hour Shifts
• Time and half Holiday pay on select Holiday’s
• Part Time Hours
• Paid Time Off
• Health, Dental, and Vision Insurance
• Employee Discount at participating hotels

What you will be doing:

• Start each shift by communicating with other team members
• Assisting the Front Office Manager and Housekeeping Manager with any small tasks that might arise
• Answering telephone and attempting to diffuse any guest issues or needs at first point of contact
• You will be responsible for attending to the needs of our guests during their stay
• Providing information to guests about the local area, hotel services and amenities
• Handling guest check-in and check-out in an accurate and efficient manner
• Providing exemplary guest service by demonstrating a personal commitment to making every guest satisfied
• This position requires continuous movement and standing throughout your shift

Job Types: Full-time, Part-time

Pay: $15.50 - $16.00 per hour

Benefits:

• Employee discount

Work Location: In person