Front Desk Agent

Description

We are hiring a Front Desk Clerk!

As a Front Desk Clerk, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay.

We are hiring a full-time front desk clerk who has exceptional customer service!

PTO, 401K, Health Benefits Available!!!

PM Shift Available!!!

Marriott discounted room rates!!!

Responsibilities:

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Qualifications:

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Benefits (Full-Time Associates only)

Full-time associates are eligible to participate in a comprehensive benefit package, which includes

• Competitive wages
• Medical/Dental/Vision plans insurance
• Life insurance with Short Term and Long-Term disability options
• 401k with Company Match
• Hotel Association of North Texas benefits available
• Discounted room rates at Marriott Brand Hotels
• Training & development and career advancement opportunities.

Why Lowen Hospitality?

Our culture and mission is providing uncompromising hospitality and service to each guest and team member each and every time.

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Rate of Pay $15.00 - $15.75 per hour

Pay: $15.00 - $15.75 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person