Front Desk Agent

Position Summary

The Front Desk Agent is responsible for delivering an outstanding first impression to clients, visitors, and business partners. This individual serves as the primary point of contact for our office, ensuring a welcoming, professional, and organized environment while supporting the overall presentation and hospitality standards of the firm.

Key Responsibilities

Client & Visitor Hospitality

• Welcome clients, guests, vendors, and visitors with warmth, professionalism, and genuine hospitality.
• Ensure visitors are promptly greeted and assisted upon arrival.
• Offer refreshments to clients and guests.
• Escort clients and visitors to conference rooms and notify staff of arrivals.
• Create a comfortable and positive office experience for all guests.
• Serve as an ambassador of the firm's culture, professionalism, and values.

Front Office Presentation

• Maintain an exceptionally clean, organized, and professional reception area.
• Monitor conference rooms, waiting areas, and common spaces throughout the day to ensure they remain presentation-ready.
• Prepare meeting rooms for client meetings, depositions, mediations, and special events.
• Coordinate hospitality needs for meetings and visitors.

Communication & Administrative Support

• Answer and direct incoming phone calls in a professional and courteous manner.
• Manage incoming mail, deliveries, and courier services.
• Assist with scheduling conference rooms and coordinating visitor needs.
• Maintain office supply inventories for reception, conference rooms, and hospitality areas.
• Perform administrative support tasks, including scanning, filing, data entry, and document organization.
• Support attorneys and staff with special projects as requested.

Team Collaboration

• Work closely with attorneys, legal assistants, and administrative staff to ensure a seamless client experience.
• Provide support for firm events, meetings, training sessions, and client functions.
• Recommend improvements to enhance office hospitality and overall client satisfaction.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of 2 years of experience in hospitality, customer service, front desk, concierge, reception, or another client-facing role.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Ability to maintain confidentiality and exercise discretion.
• Proficiency with Microsoft Office and basic office technology. Preferred
• Experience in a law firm, financial services, professional services, healthcare, hotel, or hospitality environment.
• Familiarity with Microsoft 365 applications, including Outlook and Teams.

What We're Looking For

• Friendly, approachable, and service-oriented
• Detail-oriented and highly organized
• Professional and polished in appearance and communication
• Able to remain calm and composed during busy periods
• Proactive and able to anticipate client and office needs
• Passionate about creating exceptional experiences for others

Benefits

• Competitive pay
• Health, dental, and vision insurance
• 401(k) with employer contribution
• Paid time off and paid holidays
• Professional development opportunities

Why Join Bolt Law Firm?

At Bolt Law Firm, we believe that every interaction matters. The person at our front desk plays a critical role in shaping the client experience and showcasing our commitment to professionalism, compassion, and service. If you enjoy hospitality, take pride in creating welcoming environments, and want to be part of a collaborative team, we would love to hear from you.

Pay: $19.00 - $22.00 per hour

Expected hours: 37.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person