Front Desk Agent

Company Overview
Prosperity Hospitality Management is a dynamic hotel management company operating in the Sulphur/ Lake Charles, area. We specialize in managing limited and select-service branded hotels, committed to delivering exceptional guest experiences and operational excellence.

Job Overview
We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our hotel. In this role, you will handle guest interactions, manage administrative tasks, and ensure smooth daily operations at the front desk. Your positive attitude and organizational skills will help create a memorable stay for our guests while supporting the overall success of our property.

Duties

• Greet guests warmly and provide outstanding customer service throughout their stay
• Check guests in and out efficiently using property management systems, ensuring accuracy and professionalism
• Manage multi-line phone systems to handle reservations, inquiries, and guest requests with courteous phone etiquette
• Maintain organized records through data entry, filing, and proofreading to support front desk operations
• Handle office management tasks such as calendar management, appointment scheduling, and correspondence
• Support clerical duties including typing, document preparation, and maintaining office supplies
• Assist with billing, bookkeeping, and basic financial record keeping using QuickBooks or similar software

Skills

• Strong computer literacy with proficiency in Microsoft Office Suite and Google Workspace applications
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
• Previous office or administrative experience, including clerical tasks such as filing, proofreading, and data entry
• Customer service expertise with a focus on providing friendly support and resolving guest concerns promptly
• Bilingual abilities are highly desirable to serve diverse guest populations
• Knowledge of front desk procedures specific to medical or dental reception is a plus
• Familiarity with office management tools like multi-line phone systems, calendar management software, and basic bookkeeping skills such as QuickBooks
• Demonstrated time management skills with the ability to prioritize tasks efficiently

Join us as a Front Desk Agent where your enthusiasm for service meets your organizational prowess! Be part of a team dedicated to creating welcoming environments while advancing your career in hospitality support.

Pay: $10.00 - $12.00 per hour

Benefits:

• Flexible schedule

Work Location: In person