Front Desk Agent

Objective:

• To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel.

Duties and Responsibilities:

• Ensures the proper completion of all front desk duties and check list
• Increases occupancy and the average rate while maintaining a high quality of services.
• Resolves guest problems quickly, efficiently, and courteously with assistance from Front Desk Manager.
• Registers, processes, and greets customer promptly, welcoming him/her to the hotel
• Arranges for special services requested by the customer
• Stays current with developments in the hotel by reviewing the communication log each shift; updates log book for next shift
• Works with housekeeping, reservations, maintenance and room service to assist with all guest requirements.
• Minimizes loss of revenue by adhering to all established credit and inventory controls.
• Insures all customers establish credit upon check-in.
• Verifies all information on reservations check-in; name, address, method of payment, etc.
• Increases revenues by promoting hotel amenities and outlets.

Education & Qualifications:

• Basic computer knowledge
• Flexible and energetic with the ability to work under pressure
• Excellent communication skills

Pay: $18.50-$19.50 per hour

Benefits:

• On-site parking

Work Location: In person