Front Desk Agent

Hotel: La Quinta Inn and Suites

Job Description Profile:

Reports To:

General Manager

Equipment:

Uniform

Primary Purpose:

The primary purpose of the Front Desk Associate is to ensure that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.

Work Performed:

The Front Desk Associate will be tasked with the following duties, responsibilities, and assignments:

• Check-in and check-out guests;
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner ;
• Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;
• Handle cash and credit card transactions and process guest accounts ;
• As needed, fulfill all job responsibilities expected of Shuttle Driver;
• Ensure proper disinfecting/sanitization/cleaning of front desk, and lobby;
• Fax and make copies for guests, along with other services;
• Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management;
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Customer service experience

Preferred Prior Experience:

Hospitality industry experience preferred

Required Education:

High School Diploma or equivalent

Preferred Licenses / Certification:

Valid state driver's license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:

Able to lift a minimum of 50lbs occasionally Able to stand and/or walk for duration of schedule shift

Other:

Able to read, write and communicate effectively in English Must be flexible to working days, early mornings, evenings, overnight, weekends and holidays.

Come grow with us! EOE

Work Remotely

• No

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person