Front Desk Agent

Front Desk Agent - Job Description

Company Overview

The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 25 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, Campbell River, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford, Hope), to the Sunshine Coast (Gibsons, Sechelt, Halfmoon Bay, Powell River).

Position Overview

As an experienced Guest Service Agent, you understand the importance of an efficient and welcoming check-in experience for our guests. You are committed to going above and beyond to make their stay memorable. With your engaging smile, warm personality and customer service focus, you will be empowered to curate incredible experiences.

Our Guest Service Agents have significant exposure to Evergreen’s regional management, with the opportunity to take on as much responsibility as they can demonstrate the capability for. Over time, there may be opportunities to transfer to other Evergreen properties, depending on aptitude/interest.

Responsibilities

• Check guests in and out of the hotel with warm and engaging service
• Acknowledge guests waiting in line
• Confirm rate and type of room while checking the guest into the hotel
• Upon departure, offer a friendly greeting and ask if the stay was satisfactory
• Take responsibility for any guest inquiries and problems
• Be fully versed and competent in all aspects of Front Office operations and provide the highest levels of professional and prompt Guest Service
• Assist in the coordination and blocking of rooms for incoming groups and tour arrivals
• Other duties as assigned

Skills and qualifications

• A minimum of one year of experience as a Front Desk Agent in a mid to upscale environment requiring a similar standard of guest/customer service. A degree or diploma in hospitality may be considered in lieu of six (6) months of the required experience
• Proven ability to work well independently with minimal supervision
• Excellent communication and interpersonal skills
• Demonstrated ability to provide excellent service and exceed expectations
• Ability to effectively solve problems and make decisions
• Proficient in the English language, both verbal & written, with a second language being an asset
• Must be able to handle a multitude of tasks in a busy, dynamic environment while remaining calm and collective
• Must be available to work flexible hours
• Must have the ability to handle cash effectively and accurately
• Impeccable grooming and presentation
• A hospitality diploma is an asset
• Physical ability to perform the requirements of the job, including: standing for extended periods of time, performing repetitive tasks, lifting and carrying heavy loads

Note: The position of Guest Service Agent is physically demanding. The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads. Must be able to stand for long periods of time (for up to 8 hours).

Why Join Us:

• Be part of a tight-knit, fast-growing organization with family values and a desire to celebrate our shared success
• Access to growth opportunities across the Evergreen portfolio, with 25+ properties (and growing!)
• A collaborative, respectful, and guest-focused workplace culture.

Evergreen is an equal opportunity employer. We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.

For more information, please visit https://www.evergreenhospitalitygroup.com/.

Pay: $21.00-$25.00 per hour

Benefits:

• Company events
• On-site parking
• Paid time off

Work Location: In person