Front Desk Agent

About us

Front Desk Agent

Join our dynamic hospitality team as a Front Desk Agent, where you will play a key role in creating a welcoming and memorable experience for every guest. In this customer-focused position, you will manage front desk operations, assist with guest check-ins and check-outs, handle reservations, and respond to guest inquiries with professionalism and courtesy. Your strong communication skills, attention to detail, and commitment to excellent customer service will help ensure smooth daily operations and high levels of guest satisfaction.

Duties and Responsibilities

• Greet guests warmly and efficiently process check-in and check-out procedures while providing friendly and professional service.
• Answer incoming calls, operate multi-line phone systems, and respond to guest inquiries promptly and courteously.
• Manage reservations, room assignments, cancellations, and modifications using the hotel's property management system (PMS).
• Provide accurate information regarding hotel amenities, services, policies, and local attractions.
• Address guest concerns, resolve complaints professionally, and escalate issues to management when necessary.
• Process payments, handle cash and credit card transactions, and ensure accurate billing and account records.
• Maintain accurate guest profiles, reservation details, and front desk documentation.
• Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest requests are handled promptly and rooms are ready for occupancy.
• Maintain a clean, organized, and professional front desk area.
• Follow hotel policies, security procedures, and emergency protocols to ensure the safety and comfort of guests and staff.
• Assist with daily reports, shift handovers, and other administrative tasks as needed.

Experience and Qualifications

• Previous experience in hospitality, customer service, or front desk operations is preferred.
• Familiarity with hotel reservation systems and property management software is an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent telephone etiquette and the ability to manage multiple calls and guest requests efficiently.
• Professional demeanor with a friendly, customer-oriented approach.
• Ability to process payments, maintain accurate records, and pay close attention to detail.
• Ability to multitask, prioritize responsibilities, and remain calm in a fast-paced environment.
• Bilingual or multilingual abilities are a plus, particularly when assisting international guests.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required.
• Ability to work independently and collaboratively as part of a team.

Join our team as a Front Desk Agent and help create exceptional guest experiences from arrival to departure. Your dedication to customer service, strong organizational skills, and passion for hospitality will contribute to a welcoming atmosphere and the overall success of our hotel.

Job Types: Part-time, Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person