Front Desk Agent

We are looking for a dependable, friendly, and detail-oriented Front Desk Agent to join our hotel team! The ideal candidate enjoys working with people, providing excellent customer service, and managing multiple responsibilities in a fast-paced environment.

Our Front Desk Agents play an important role in creating a welcoming experience for every guest while helping maintain a clean, organized, and professional hotel environment.

Job Responsibilities

• Welcome guests warmly and complete check-in and check-out procedures accurately.
• Answer incoming phone calls, assist guests with questions, and handle requests professionally.
• Monitor and respond to emails in a timely manner.
• Manage reservations, room assignments, and guest accounts using the hotel's property management system.
• Maintain a clean, organized, and professional front desk and lobby area.
• Keep the coffee bar clean, stocked, and presentable throughout the shift.
• Monitor and restock the hotel market and ensure products are neatly displayed.
• Assist guests with concerns, requests, and questions while maintaining a positive attitude.
• Communicate important guest information and hotel updates to other team members.
• Follow hotel policies, safety procedures, and brand standards.
• Complete assigned tasks and shift responsibilities while providing excellent hospitality.

Qualifications and Requirements

• Strong customer service and communication skills.
• Ability to multitask and prioritize responsibilities in a busy environment.
• Reliable, punctual, and able to work independently as well as part of a team.
• Basic computer skills and the ability to learn hotel software.
• Professional appearance, positive attitude, and attention to detail.
• Ability to stand and walk for extended periods, including shifts of up to 8 hours.
• Ability to bend, reach, and lift up to 30 pounds as needed to perform job duties.
• Availability to work a flexible schedule, including weekends and holidays, as required.

Preferred Experience

• Previous hotel or hospitality experience is a plus.
• Experience with Hotel Key PMS is preferred.
• Experience using Quore for hotel operations, maintenance requests, housekeeping communication, or shift logs is a plus.

What We Are Looking For

We want someone who takes pride in their work, stays organized, follows through on responsibilities, and understands that excellent hospitality comes from both great guest interactions and attention to the details behind the scenes.

If you are dependable, enjoy helping people, and can successfully balance guest service with daily hotel responsibilities, we encourage you to apply!

Pay: $12.00 - $14.00 per hour

Expected hours: 16.0 – 32.0 per week

Benefits:

• Employee discount
• Flexible schedule

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Grovetown, GA 30813 (Required)

Work Location: In person