Front Desk Agent

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
• Handle reservations, cancellations, and modifications while maintaining up-to-date records.
• Provide information about hotel services, local attractions, and amenities to enhance guest experience.
• Address guest inquiries and resolve any issues or complaints promptly and professionally.
• Perform night audit duties as required, ensuring all financial transactions are accurate.
• Maintain cleanliness and organization of the front desk area for a professional appearance.
• Collaborate with other hotel departments to ensure seamless guest services.

Skills

• Strong background in hospitality with knowledge of hotel management practices.
• Experience in front desk operations or guest relations is highly desirable.
• Proficient in phone systems with excellent phone etiquette for effective communication.
• Ability to work independently as well as part of a team in a resort or hotel environment.
• Familiarity with night audit processes is an advantage.
• Exceptional organizational skills with attention to detail in managing guest accounts and reservations.
• Strong interpersonal skills to build rapport with guests and provide outstanding service.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person