Front Desk Agent

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
• Answer phone calls and respond to guest inquiries promptly and courteously
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction
• Assist with reservations, cancellations, and modifications as needed
• Maintain a clean and organized front desk area

Experience:

• Previous experience in guest services or customer service roles preferred
• Bilingual skills (English and another language) are a plus
• Knowledge of hospitality management principles and practices
• Strong interpersonal skills with the ability to build rapport with guests
• Excellent communication skills, both verbal and written
• Proficient in phone etiquette and handling multiple phone lines
• Ability to handle cash transactions accurately
• Familiarity with hotel management software systems is an advantage
• Willingness to work night shifts or perform night audit duties if required

At our hotel, we value our Front Desk Agents as they are the first point of contact for our guests. We offer competitive pay rates, opportunities for career growth within the hospitality industry, and a supportive work environment. If you have a passion for providing exceptional customer service and enjoy working in a dynamic team, we would love to hear from you.

Please note that only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $12.50 - $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person