Front Desk Agent

The Guest Services department has an immediate opening for front desk agents available to work a variety of shifts for The Ambassador Hotel Trademark Collection by Wyndham as well as the Ramada Milwaukee Downtown. The two hotels are located directly across the street from one another.

Qualified candidates will have a minimum of one year experience working at a hotel front desk.

Candidates must be trustworthy and reliable. Consistent and reliable attendance is a must! This position requires independent problem solving and multi tasking while providing impeccable customer service. We have both full time and part time opportunities.

• First Shift | 7a-3p
• Second Shift | 3p-11p
• Third Shift | 11p-7a

As a member of our Guest Services team you will play a critical role in our guests' first and last impression of the Ambassador Hotel and Ramada Downtown. Our front desk agents greet our guests with a sincere, welcoming smile, assist with the reservation, check-in and check-out processes as well as provide exemplary service throughout the guest's visit at the hotels. As a front desk agent you will have many opportunities to brighten someone's day.

Job duties will include,

• Welcome and serve guests in person and over the phone
• Go above and beyond to provide assistance with solving guests issues
• Use a computer / OPERA software to make reservations, check guests in and check guests out
• Handle cash and credit card transactions accurately and confidently
• Verifying registration, address and credit card information, balancing bank, posting charges
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested

Qualifications,

• Prior experience working the front desk at a hotel preferred
• Previous experience using OPERA property management software is a plus
• Stand, sit, or walk for an extended period of time or for an entire shift
• Maintain a professional appearance and manner at all times
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
• Basic mathematical skills and ability to make accurate mathematical calculations
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner
• Ability to access and accurately input information using a moderately complex computer system
• Must be available to work mornings, evenings, weekends and holidays

Employee Benefits,

• Health & Dental Insurance
• Meal Discount
• Room Discount - Wyndham Worldwide!
• Free Parking
• Paid Time Off
• Recognition Programs
• Unlimited Employee Referral Bonus

About the Ambassador Hotel:

The iconic neon rooftop sign of the Ambassador Hotel has beckoned guests into downtown Milwaukee's most distinctive travel experience for nearly a century. Beyond a façade boasting one of Milwaukee's finest examples of Art Deco architecture, guests find themselves transported to an era when travel brought the chance to experience something new and exciting. Gleaming marble floors, stylized polished nickel sconces, bronze elevator doors and ornate plasterwork captivate guests with 1920's grandeur from the moment they arrive. Beautifully renovated and seamlessly appointed with every modern comfort, "Milwaukee's Landmark Art Deco Hotel" offers a bridge between the city's legendary past and its cosmopolitan present. A stay at the Ambassador is a stay at a warm, gracious home away from home served by true ambassadors of hospitality.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program

Work Location: In person