Front Desk Agent

Front Desk Agent Overview

This part-time Front Desk Host position plays a central role in shaping the guest experience from the moment they arrive to the moment they depart. As the first and last point of contact, they ensure every guest feels welcomed, supported, and valued throughout their stay.

Key Responsibilities Guest Interaction

• Warmly greet guests upon arrival and departure
• Check guests in and out efficiently and accurately
• Provide clear information about hotel amenities, services, and policies
• Respond to guest questions, concerns, and requests with professionalism and care

Operational Duties

• Work within hotel systems to manage reservations, room assignments, and billing
• Process payments and maintain accurate financial records
• Answer incoming phone calls and direct them appropriately
• Coordinate with housekeeping, maintenance, and other departments to support guest needs
• Store and retrieve guest luggage safely and securely

Guest Experience & Local Knowledge

• Recommend local attractions, restaurants, and activities
• Offer personalized suggestions to enhance each guest’s stay

Career Growth Opportunities

A Front Desk Agent can grow into several leadership roles, including:

• Front Desk Supervisor
• Front Desk Manager
• Additional pathways may include Rooms Division roles, Guest Services leadership, or even Operations Management depending on performance and interest.

Qualifications

• Prior hotel experience is preferred but not required
• High school diploma or GED equivalent
• Strong communication skills and a friendly, professional demeanor

Essential Skills

• Attention to Detail: Ensures accuracy in reservations, billing, and guest information
• Organization: Manages multiple tasks, guest requests, and operational priorities
• Problem-Solving: Handles unexpected situations calmly and effectively
• Teamwork: Collaborates with all hotel departments to deliver seamless service

Job Types: part-time

Pay: $20.00 - $21.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person