Front Desk Agent

Location: Hotel Anna & Bel, Philadelphia, PA Job Type: Full-time, nights & weekends as needed

About Us: Anna & Bel is a premier luxury boutique hotel dedicated to providing exceptional experiences to our guests. Nestled in the Fishtown neighborhood of Philadelphia, we pride ourselves on our personalized service, attention to detail, and commitment to excellence. We are seeking a passionate and dynamic Front Desk Agent to join our team and elevate our guest interactions.

Position Overview: The Front Desk Agent will be responsible for ensuring that every guest has a memorable stay by delivering personalized service and anticipating their needs including supporting various operational tasks to enhance overall guest experience.

Job Summary

We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your positive attitude and organizational skills will help create a professional and friendly environment for clients, visitors, and team members alike.

Responsibilities

• Welcome guests, visitors, clients, and vendors with a warm, professional demeanor, ensuring a positive first impression.
• Manage multi-line phone systems to handle inquiries, direct calls accurately, and provide prompt assistance.
• Maintain appointment calendars and schedule meetings using calendar management tools to optimize daily operations.
• Perform data entry tasks with precision using spreadsheets, Microsoft Office applications, and other productivity software.
• Register hotel guests, check guests out of the hotel , and respond to wide variety of guest requests by accurately assessing the guest needs and requests.
• Assist with pre-arrival emails, monitor messages and write special occasion notes and assist with special occasion set up.
• Utilize computer literacy skills to operate office equipment, update records, and support administrative processes efficiently.
• Provide excellent customer service by addressing inquiries promptly and maintaining clear communication with clients and team members.
• Create, change, and cancel reservations.

Skills

• Proficiency in Microsoft Office including Word, Excel (spreadsheets), and Outlook for effective office management.
• Strong computer skills with the ability to learn new software quickly; familiarity with Cloudbed is a plus.
• Excellent phone etiquette and experience managing multi-line phone systems with professionalism.
• Bilingual abilities are highly desirable to serve diverse client needs effectively.
• Demonstrated organizational skills with the ability to multitask in a fast-paced environment.

Pay: $20.00 per hour

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Work Location: In person