Front Desk Agent

Job Summary

We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for guests and visitors, providing excellent customer service and ensuring smooth daily operations. This role involves handling phone communications, managing front desk activities, and maintaining a welcoming environment. The position offers flexible shifts, including daytime and evening hours, to accommodate operational needs.

Responsibilities

• Greet and assist guests or visitors in a courteous and professional manner
• Handle incoming phone calls efficiently, providing information or directing inquiries appropriately
• Manage front desk operations, including check-in and check-out procedures
• Maintain accurate records and manage reservations or appointments as needed
• Ensure the reception area remains tidy, organized, and welcoming
• Use computer systems proficiently to update records, process transactions, and communicate with team members
• Respond promptly to guest requests or concerns to ensure a positive experience
• Collaborate with other staff members to support overall operational efficiency

Requirements

• Strong computer literacy and proficiency with basic computer skills
• Excellent communication skills, especially over the phone
• Ability to work flexible hours, including shifts from 7 am to 3 pm or 3 pm to 11 pm & overnight if possible and needed
• Professional appearance and demeanor with a focus on customer service excellence
• Previous experience in a front desk or customer service role is preferred but not mandatory
• Ability to multitask effectively in a fast-paced environment
• Dependability and strong organizational skills

Join our team as a Front Desk Agent and be part of creating a positive experience for every guest!

Pay: $16.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person