Front Desk Agent

Job Overview

We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in/check-out process
• Handle guest inquiries, requests, and complaints promptly and professionally
• Assist guests with reservations, room bookings, and changes
• Maintain a clean and organized front desk area
• Answer phone calls, emails, and in-person inquiries
• Provide information about hotel services, amenities, and local attractions
• Process payments and maintain guest accounts

Qualifications

• Previous experience in guest services or hospitality management preferred
• Strong customer service skills with a friendly and professional demeanor
• Proficiency in using phone systems and hotel management software
• Ability to work in a fast-paced environment while multitasking effectively
• Fluency in multiple languages is a plus
• Knowledge of resort operations is advantageous
• Bilingual proficiency is a bonus

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!

Pay: $15.00 per hour

Benefits:

• Employee discount

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Ocala, FL 34482 (Required)

Ability to Relocate:

• Ocala, FL 34482: Relocate before starting work (Required)

Work Location: In person