Front Desk Agent

Job Summary:

We are seeking a detail-oriented and customer-focused Front Desk Agent to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional hospitality services.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Handle guest inquiries and provide accurate information about the hotel facilities and services
• Assist guests with reservations and room assignments
• Process payments and maintain guest accounts
• Address guest concerns and escalate issues as needed
• Maintain a clean and organized front desk area

Skills:

• Excellent phone etiquette
• Strong background in hospitality
• Proven experience in guest services within a hotel setting
• Knowledge of guest relations best practices
• Familiarity with night audit procedures is a plus
• Bilingual proficiency is advantageous
• Exceptional customer service skills
• Understanding of hospitality management principles
• Basic knowledge of hotel management operations

This position offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences for our visitors. If you are passionate about delivering top-notch service and thrive in a fast-paced setting, we invite you to apply for the Front Desk Agent position.

Job Type: Full-time

Pay: $8.00 - $10.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Santee, SC 29142: Relocate before starting work (Required)

Work Location: In person