Front Desk Agent (FOSSE EXPERIENCE REQUIRED)

Overview
Northstar Hospitality Group is an owner-operator hotel management company running five select-service and extended-stay properties across Jacksonville, Augusta, and West Palm Beach, including Marriott-branded hotels such as the Courtyard and Residence Inn at Jacksonville Airport. Because we own the hotels we manage, decisions are made close to the front line, and our leaders are hands-on in every property.

Our mission is simple: We build careers worth staying for. We create experiences worth returning for. Everything we do is guided by four core values: excellence, teamwork, integrity, and hospitality.

At Northstar, the front desk is the heart of the guest experience. We invest in our people through training, clear expectations, and real opportunities to grow, whether that means moving into a supervisor, management, or sales role across our portfolio. If you take pride in making people feel welcome and want to build a career with a team that has your back, we'd love to meet you.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out processes efficiently.
• Handle guest inquiries and resolve any issues or complaints promptly.
• Maintain accurate records of guest information and reservations.
• Process payments and manage billing inquiries.
• Assist with night audit duties as required.
• Provide information about hotel services, local attractions, and amenities.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold hotel policies and procedures while ensuring compliance with safety regulations.

Experience

• Previous experience in hotel management or hospitality management is preferred.
• Familiarity with front desk operations in a hotel or resort setting is advantageous.
• Strong customer service skills with a focus on guest relations.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Experience in night audit processes is beneficial but not required.
• A positive attitude, excellent communication skills, and the ability to work well under pressure are essential for success in this role.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

MARRIOTT EXPERIENCE REQUIRED (FOSSE EXPERIENCE PREFERRED)

Job Type: Part-time

Pay: $15.00 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Only candidates with Marriott experience will be considered for this job.

Do you have it?

• What is FOSSE? How experienced are you in the software?

Experience:

• Marriott Hotels: 2 years (Required)

Location:

• Jacksonville, FL 32218 (Required)

Work Location: In person