Front Desk Agent - FT or PT

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will play a crucial role in creating a welcoming atmosphere, ensuring guests have a pleasant experience from check-in to check-out. This position requires strong communication skills, attention to detail, and a passion for hospitality.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the front desk operations, including check-in and check-out procedures.
• Answer phone calls promptly and provide information regarding hotel services and amenities.
• Handle guest inquiries, requests, and complaints effectively and professionally.
• Maintain accurate records of guest information and reservations in the hotel management system.
• Assist with night audit duties as required, ensuring all financial transactions are processed accurately.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide local area information and recommendations to enhance the guest experience.
• Assist guests with luggage
• Drive car for guests to various locations

Skills

• Strong background in hospitality with experience in front desk operations preferred.
• Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests.
• Familiarity with hospitality management software is an asset.
• Excellent phone etiquette and interpersonal skills to engage with guests positively.
• Knowledge of night audit processes is beneficial for managing late-night operations.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• A proactive approach to problem-solving and the ability to remain calm under pressure.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while working in a dynamic environment that values teamwork and excellence in service.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person