Front Desk Agent Full Time

Brand New Hotel Opening!

Comfort Inn & Suites Penticton
Penticton, BC

Join the opening team at the brand-new Comfort Inn & Suites Penticton! We are looking for enthusiastic, service-oriented individuals who are passionate about hospitality and creating memorable guest experiences. This is an exciting opportunity to be part of a new hotel from day one and help build a culture of exceptional guest service.

As a Front Desk Agent, you will be the first point of contact for our guests and play a key role in delivering a warm, welcoming, and professional experience. You will assist guests with all front desk functions while maintaining the highest standards of hospitality and customer service.

Availability:
Must be available to work a variety of shifts, including mornings, afternoons, evenings, weekends, and holidays.

Responsibilities

• Welcome guests with a friendly, professional, and positive attitude.
• Complete guest check-ins and check-outs accurately and efficiently.
• Handle guest inquiries, requests, concerns, and complaints promptly and professionally.
• Process payments and complete daily cash balancing procedures in accordance with hotel policies.
• Operate the Property Management System (PMS) accurately and ensure all guest transactions are posted correctly.
• Manage individual and group reservations, rooming lists, and monitor room inventory.
• Understand room types, rate plans, promotions, and packages while maximizing revenue opportunities through upselling.
• Assist with Night Audit coverage when required.
• Monitor guest accounts and ensure compliance with hotel credit policies.
• Coordinate guest requests with Housekeeping, Maintenance, Breakfast, and other departments.
• Maintain current knowledge of hotel services, amenities, local attractions, directions, and area information.
• Help maintain a clean, organized, and welcoming front desk, lobby, and back office.
• Communicate effectively with all departments to ensure an exceptional guest experience.
• Report maintenance concerns and unusual guest situations to management.
• Assist with Front Office projects and perform other duties as assigned.

Qualifications

• Minimum 1–2 years of customer service experience.
• Previous hotel front desk experience is considered an asset.
• Experience using a Property Management System (ChoiceADVANTAGE or other hotel PMS) is an asset.
• Strong computer skills, including Microsoft Word and Excel.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Positive attitude with exceptional guest service skills.
• Ability to work independently and as part of a team.
• Flexible and dependable with the ability to work various shifts, including weekends and holidays.
• Tourism, Hospitality Management Diploma, or related post-secondary education is considered an asset.

What We Offer

• Competitive wage: $19.00–$20.00 per hour (based on experience)
• Full-time and Part-time opportunities
• Comprehensive health and dental benefits for eligible full-time associates
• Vision care
• Ongoing training and professional development
• Career growth opportunities within a growing hotel organization
• Employee hotel discounts at participating Choice Hotels
• Supportive team environment
• The opportunity to be part of an exciting new hotel opening

Job Types: Full-time, Part-time, Permanent

Pay: $19.00–$20.00 per hour

Benefits

• Dental care
• Extended health care
• Vision care
• Employee hotel discounts
• On-site parking

Schedule

• 8-hour shifts
• Day shift
• Evening shift
• Weekends
• Holidays

If you're passionate about hospitality and want to be part of launching a brand-new hotel in Penticton, we'd love to hear from you. Apply today and help us create exceptional guest experiences from opening day!

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off

Flexible language requirement:

• French not required

Experience:

• Customer service: 1 year (required)
• Front desk: 1 year (required)

Work Location: In person