Front Desk Agent / Guest Services

Job Overview:
We are seeking a highly motivated and customer-focused Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring that every guest feels welcome and cared for. This role is perfect for someone who is passionate about hospitality, has excellent communication skills, and is comfortable working in a fast-paced environment.

Duties:

• Welcome guests and respond to their needs and inquiries in a friendly and efficient manner.
• Manage front desk operations, including handling room assignments, check-ins, and check-outs.
• Provide information on resort facilities, services, and amenities.
• Handle guest complaints and resolve issues in a fair and timely manner.
• Maintain a high level of organization and attention to detail in managing guest records and room assignments.
• Provide exceptional customer service and handle guest inquiries and requests.
• Work closely with other departments to ensure seamless guest experiences.
• Demonstrate a commitment to hospitality and a passion for providing memorable experiences.

Skills:

• Proficiency in hospitality and guest services.
• Experience working in a resort or similar hospitality environment.
• Excellent customer service and communication skills.
• Ability to work effectively in a fast-paced environment.
• Knowledge of hospitality management principles.
• Multilingual or bilingual skills a plus.
• Experience with front desk operations
• Strong organizational and attention to detail skills.
• Ability to work independently and as part of a team.
• Commitment to providing exceptional guest experiences and exceeding guest expectations.

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person