Hotel Equities

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent at the Hampton by Hilton St. Thomas,VI
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
<ul>
<li>Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.</li>
<li>Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li>
<li>Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li>
<li>Promptly respond to and resolve guest complaints</li>
<li>Answer telephone promptly and properly being polite, courteous, and friendly</li>
<li>Be friendly, thorough, accurate and efficient in taking reservations</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-ins</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-outs</li>
</ul>
Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
<ul>
<li>Responsible for greeting every guest with a smile and positive attitude.
</li>
<li>Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
</li>
<li>Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
</li>
<li>Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
</li>
<li>Assist guests with luggage upon their arrival to and departure from the hotel
</li>
<li>Use the guests’ names
</li>
<li>Be knowledgeable and helpful about the local area, the hotel and hotel services
</li>
<li>Handle messages, wake-up calls, mail, and faxes properly
</li>
<li>Assist guests’ with laundry/dry cleaning needs
</li>
<li>Know of incoming VIPs
</li>
<li>Follow all applicable Company Standard Operating Procedures.
</li>
<li>Perform other assignments as directed by the General Manger.
</li>
<li>Be an enthusiastic, helpful and positive member of the team
</li>
<li>Be professional, responsible and mature in conduct and behavior
</li>
<li>Be understanding of, encouraging to and friendly with all co-workers
</li>
<li>Be self-motivated and use time wisely
</li>
<li>Maintain open line of communications with each department
</li>
<li>Communicate pertinent information
</li>
<li>Respond positively to new ideas
</li>
<li>Openly accept critical/developmental feedback
</li>
<li>Maintain effective communication through the use of meetings, log books and bulletins
</li>
<li>Be available to help other departments in emergency situations
</li>
<li>Adhere to all work rules, procedures and policies established by the company including, but not
</li>
<li>limited to those contained in the associate handbook.
</li>
<li>Safety and Security Skills
</li>
<li>Properly handle and account for keys
</li>
<li>Be knowledgeable of policies regarding emergency procedures and security concerns
</li>
<li>Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
</li>
<li>Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
</li>
<li>Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
</li>
<li>Have full understanding of franchise honors program
</li>
<li>Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
</li>
<li>Verifies all information on reservations check-in; name, address, method of payment, etc.
</li>
<li>Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
</li>
<li>Identifies and records special billing instructions and notifies accounting
</li>
<li>Completes shift closing accurately by getting appropriate approval signatures and authorization codes
</li>
<li>Adheres to hotel policies regarding the use of cash banks
</li>
<li>Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
</li>
<li>Report potential sales contacts to the sales department protection of guests’ room numbers.
</li>
</ul>
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
<ul>
<li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li>
<li>Must be able to read and write to facilitate the communication process.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
<li>Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li>
<li>Most work tasks are performed indoors. Temperature is moderate and controlled by hotel</li>
</ul>
environmental systems.
<ul>
<li>Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.</li>
<li>Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li>
<li>Must be able to lift up to 20 lbs occasionally.</li>
<li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,</li>
</ul>
listening and hearing ability and visual acuity.
<ul>
<li>Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li>
<li>Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li>
<li>Ability to spend extended lengths of time viewing a computer screen.</li>
<li>Requires manual dexterity to use and operate all necessary equipment.</li>
<li>Must have finger dexterity to be able to operate office equipment</li>
</ul>
Other:
<ul>
<li>Being passionate about people and service.</li>
<li>Strong communication skills are essential when interacting with guests and employees.</li>
<li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li>
<li>Basic math skills are used frequently when handling cash or credit.</li>
<li>Problem-solving, reasoning, motivating, and training abilities are often used.</li>
<li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li>
</ul>
Amazing Benefits At A Glance:
<ul>
<li>Team Driven and Values Based Culture</li>
<li>Same-day pay available</li>
<li>Employee Assistance Program</li>
<li>Career Growth Opportunities/ Manager Training Program</li>
<li>Reduced Room Rates throughout the portfolio</li>
<li>Third Party Perks (Movie Tickets, Attractions, Other)</li>
<li>Employee discount</li>
<li>Flexible schedule</li>
<li>Parental leave</li>
<li>Referral program</li>
</ul>

Front Desk Agent - Hampton by Hilton St. Thomas, VI

Front Desk Agent - Hampton by Hilton St. Thomas, VI

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