Front Desk Agent – Hotel

Overview

Join our dynamic hospitality team as a Front Desk Agent – Hotel, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, providing exceptional customer service, managing reservations, and ensuring smooth operations at the front desk. Your proactive approach and attention to detail will help foster a warm, inviting atmosphere that keeps guests coming back. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant, guest-focused environment.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures using property management systems (PMS) such as OPERA or similar platforms
• Manage guest reservations efficiently, including modifications and cancellations, utilizing hospitality reservation systems
• Provide accurate information about hotel amenities, local attractions, and services to enhance guest experience
• Handle guest inquiries and resolve issues promptly through excellent phone etiquette and customer service problem-solving skills
• Maintain detailed records of guest interactions, room assignments, and billing information while adhering to hotel emergency procedures when necessary
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and meet quality standards
• Support night audit processes by reconciling daily transactions and preparing reports for management

Skills

• Proven experience in hospitality management or front desk operations within a hotel or resort setting
• Multilingual or bilingual abilities to communicate effectively with diverse guests
• Familiarity with property management systems (PMS), especially OPERA or similar platforms used in hotel management
• Strong customer service skills with a focus on guest relations and client communication
• Knowledge of hotel emergency procedures to ensure guest safety at all times
• Excellent phone communication skills coupled with professional phone etiquette
• Ability to handle customer service challenges with patience, empathy, and problem-solving expertise
• Previous experience with night audit procedures is a plus
• Resort experience or working in a high-volume environment is advantageous

Join us in delivering outstanding hospitality experiences! We are committed to creating an inclusive environment where every team member can thrive. This role offers the chance to grow your career in the vibrant world of hotel management while making a positive impact on our guests’ stays.

Pay: From $14.00 per hour

Expected hours: 20.0 – 30.0 per week

Work Location: In person