Front Desk Agent NA- BW Denton

The Best Western Plus in Denton is seeking a FULL-TIME Guest Service Representative for front desk Night Audit SHIFT 11pm-7am to start immediately. The selected candidates will be responsible for ensuring 100% guest satisfaction from the moment a guest arrives at the hotel until they depart. Weekends are a must.

The customer service oriented staff will:

-Check guests into and out of the hotel

-Inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as necessary.

-Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned.

-Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.

-Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.

-Ensure that the back office, front desk, lobby and other common areas are clean and well organized.

-Ability to communicate with public, hotel staff and management in a professional manner.

-Initiate, monitor and accurately complete shift checklists for proper completion of tasks.

-Provide effective communication to all departments.

-Effectively coordinate relocation of guests when necessary.

-Maintain a high level of professional appearance and demeanor

-Perform other tasks as needed

Job Requirements:

-Strong customer service skills.

-Follow/enforce company policies and procedures.

-Resolve problems in professional manner.

Job Types: Full-time

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Overnight shift
• Weekends as needed

Pay: From $15.00 per hour

Work Location: In person