Front Desk Agent/ Night Audit

Overview
Join our dynamic hospitality team as a Front Desk Agent and Night Audit! In this vibrant role, you will be the welcoming face of our hotel, ensuring every guest experience is seamless, memorable, and positive. Your energetic approach will help create a warm atmosphere for guests arriving at all hours, while your meticulous attention to detail during night audits guarantees accurate financial and operational reporting. This position offers an exciting opportunity to develop your hospitality management skills, work in a lively resort environment, and connect with diverse guests from around the world. If you thrive in fast-paced settings and love delivering exceptional customer service, this is the perfect role for you!

Responsibilities

• Greet guests warmly upon arrival, providing outstanding customer service and assistance with check-in and check-out procedures
• Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously
• Handle guest requests efficiently, ensuring their needs are met with a friendly attitude and timely solutions
• Conduct nightly audits by reviewing financial transactions, updating reports, and reconciling accounts to ensure accuracy
• Maintain security protocols by monitoring access points and ensuring guest safety throughout your shift
• Assist with administrative tasks such as updating reservation records, processing payments, and managing guest information
• Support guest relations efforts by addressing concerns proactively and providing information about hotel amenities and local attractions

Qualifications

• Previous experience in hospitality management or hotel front desk operations preferred but not required; training will be provided
• Bilingual or multilingual abilities are highly valued to better serve our diverse guest base
• Strong customer service skills with a friendly, professional demeanor
• Excellent phone etiquette and experience handling multi-line phone systems
• Knowledge of hotel management software systems is a plus
• Ability to work flexible hours including overnight shifts in a resort or hotel environment
• Familiarity with guest services standards, hotel operations, and hospitality best practices

Embark on a rewarding journey in the hospitality industry where your enthusiasm makes a difference! We’re dedicated to fostering an inclusive environment that values your contributions while providing opportunities for growth. Join us to deliver exceptional guest experiences every day!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person