Front Desk Agent/ Night audit

Job Overview
Join our vibrant hospitality team as a Front Desk Agent, where you will be the welcoming face of our hotel, ensuring every guest experiences exceptional service from check-in to check-out. This dynamic role combines hospitality, guest relations, and administrative duties to create a memorable stay for our guests. Your energetic and proactive approach will help foster a warm, inviting atmosphere that keeps guests coming back. Whether managing reservations, providing local recommendations, or handling guest inquiries, you’ll be at the heart of delivering outstanding customer service for every guest!

Duties

• Greet guests with enthusiasm and assist with check-in and check-out procedures efficiently
• Manage multi-line phone systems with professionalism, providing accurate information and assistance
• Handle guest inquiries, requests, and complaints with enthusiasm, patience and a solutions-oriented mindset
• Maintain accurate reservation records and update guest information using hotel management software
• Conduct night audits when scheduled, balancing accounts and preparing reports for management
• Provide exceptional guest services by offering local area insights, amenities information, and personalized assistance
• Uphold phone etiquette standards and ensure all communication reflects the hotel’s hospitality values
• Uphold security protocols by monitoring access points and ensuring guest safety at all times
• Enthusiastic about engaging with customers and helping drive revenue through strong service and product knowledge
• Maintain a reliable attendance record and be willing to communicate changes in availability proactively

Requirements

• Proven experience in customer service or hospitality industry roles
• Strong knowledge of front desk operations and hotel management systems
• Excellent communication skills with an energetic and friendly demeanor; bilingual abilities are highly desirable
• Ability to handle night audit responsibilities and work flexible hours including evenings and weekends
• Exceptional customer service skills with a friendly, energetic approach
• Demonstrate ability to manage multi-line phone systems and deliver exceptional phone etiquette
• Demonstrate ability to handle night audit procedures confidently when required
• Prior hotel experience or resort background is preferred but not mandatory; enthusiasm for hospitality is essential
• Knowledge of guest relations strategies and hospitality best practices to ensure guest satisfaction is desirable but not mandatory
• Basic computer functions knowledge

Embark on a rewarding career where your passion for hospitality makes a difference! We’re dedicated to creating an inclusive environment that values your skills in guest services and hospitality excellence. Join us to deliver memorable experiences that keep guests returning time after time!

Pay: $15.00 - $16.50 per hour

Benefits:

• Employee discount

Work Location: In person