Front Desk Agent / Night Auditor

Perks

Medical, dental, vision, life and disability coverage plan, 10 vacation days per year with 2 additional personal days, 11 paid holidays and 7 sick paid time off per year.

Fouquet's New York is seeking a highly motivated and experienced Overnight Front Desk Agent/Auditor to oversee the auditing, posting, balancing of the daily financial transaction, check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer question, provide maximum levels of guest service and support the hotel's rooms division in anyway required to support the Hotels efforts to deliver outstanding guest service and financial profitability.

Responsibilities:

• Maintain a friendly and warm demeanor and provide excellent customer relations, with confidentiality and discretion.
• Assist the Night Manager on all duties during the shift
• Act as MOD on relief overnights (2 overnights when Night Manager is off)
• Assist guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges).
• Recognize customers, adapt to each person and personalize their welcome.
• Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
• Prepare and distribute daily reports.
• Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.
• Handle messages, wake-up calls, mail, and faxes properly.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Informing your line manager of customer disputes within the framework that has been defined with them.
• Responding to all their service requests by providing them with the appropriate contact person.
• Being the liaison for management messages and guidance between supervisors and management.
• Ensure that your director is informed of incidents that occur.
• Reconcile financial reports such as outlets postings (F&B & SPA) and ensures accuracy on guests' folios.
• Verifies the accuracy of room rates
• Be proactive in order to develop resources, working practices, products and services.
• Ensuring the instructions of the director and management are being implemented.
• Run the audit and ensure a successful close of the day.
• Have a working knowledge of security procedures.
• Ensuring the safety of property and people.

Qualifications

• High School diploma or equivalent preferred.
• At least 2 years of experience in a similar role
• Prior OPERA PMS experience required
• Proficient computer skills, including Google Applications (Gmail, Meet, Calendar, Hangouts, etc).
• Strong analytical, communication, and computer skills.
• Understanding of mathematics and accounting and financial processes is required
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Requires standing for extended periods, walking, lifting up to 25 pounds, bending and reaching; may occasionally require lifting guest luggage's.
• Work schedule varies and may include working on holidays, and weekends.
• Fluency in English, second language a plus.
• FLSD certification is a plus.

Job Type: Full-time

Benefits: Health/Vision/Dental Insurance, Life Insurance, Paid Time Off

Salary: $28 - $30 hourly

Fouquet's New York is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.