Front Desk Agent / Night Auditor

About us
DoubleTree by Hilton North Vancouver opened in 2026, 162-room hotel at the foot of the North Shore mountains. Along with our guest rooms, we're home to Medley's Italian & Grill, Seymour's Pub, BjornBar Bakery, The Werx Spa and an indoor saltwater pool. We're a close team building something we're proud of, and we're looking for a reliable, detail-minded person to look after the hotel overnight.

Overview

As Night Auditor, you'll run the front desk overnight and close out the day's business. You'll check in late arrivals, help guests with whatever comes up, and make sure every charge, payment and report balances before the morning team arrives as well as take care of the market including but not limited to inventory controls and counts. You'll be the most senior team member on site overnight. This isn't a management role, but you'll be the go-to person for the overnight team and will need to be calm, organized and able to work independently.

What you'll do

• Check guests in and out, handle reservations and answer calls and requests through the night
• Run the night audit: post room and tax charges, balance guest and city ledger accounts, and reconcile credit card and cash transactions
• Review rates, folios and reservation accuracy, and correct errors
• Prepare end-of-day reports for management (occupancy, revenue, cash and credit summaries)
• Count and record inventory for The Market (our grab-and-go shop), including monthly stock counts
• Complete regular walk-throughs of the building and report any safety, security or maintenance issues
• Respond to guest concerns and emergencies, following hotel procedures and contacting the manager on call when needed
• Prepare the front desk for the morning shift (wake-up calls, arrivals list, shift notes)
• Ensure the lobby "living room" is clean, tidy and guest-ready throughout the night and before the morning shift: furniture reset, cushions and décor in place, surfaces clear
• Check that overnight cleaning tasks are completed by the team member on shift, and follow up or report to management if anything is missed
• Other tasks as assigned by the Front Office Manager, Supervisor, and General Manager.

What we're looking for

• At least 1 year of front desk, hotel or cash-handling experience (night audit experience is a strong asset)
• Comfortable with numbers and careful with details
• Experience with a hotel property management system; Hilton OnQ is an asset but we'll train you
• Strong English communication skills, in person and on the phone
• Able to stay alert and work independently on overnight shifts
• Able to work weekends and holidays
• Able to stand for long periods and do building walk-throughs
• Must be legally entitled to work in Canada

What we offer

• Hilton team member travel discounts
• Free on-site parking while working
• A chance to join a new hotel early and grow with the team

Pay: $19.38-$24.00 per hour

Expected hours: No less than 16.0 per week

Benefits:

• On-site parking

Work Location: In person