Front Desk Agent- Open Avail. Req.

Job Summary

We are seeking a dynamic and energetic Front Desk Agent with open availability to join our vibrant hospitality team. In this role, you will be the welcoming face of our property, delivering exceptional guest experiences through friendly service, efficient operations, and professional communication. Your enthusiasm and multitasking skills will ensure smooth check-ins, check-outs, and guest interactions, creating a memorable stay for every visitor. This position offers an exciting opportunity to grow within the hospitality industry while providing top-tier customer service in a fast-paced environment.

Duties

• Greet guests warmly upon arrival and assist with check-in and check-out procedures using property management systems (PMS) such as OPERA or similar platforms
• Handle guest inquiries via phone and in person, providing accurate information about hotel amenities, services, and local attractions
• Manage reservations efficiently through hospitality reservation systems, ensuring accuracy and guest satisfaction
• Address guest needs promptly by resolving issues related to room assignments, billing discrepancies, or special requests with professionalism and a positive attitude
• Maintain knowledge of hotel emergency procedures to ensure guest safety and respond appropriately during emergencies
• Collaborate with housekeeping, maintenance, and other departments to coordinate guest requests and ensure seamless service delivery
• Uphold phone etiquette standards when communicating with guests and clients, demonstrating hospitality management expertise at all times

Qualifications

• Proven experience in hotel management or front desk operations within a hospitality environment
• Strong customer service skills with the ability to problem-solve quickly and effectively
• Multilingual or bilingual abilities are highly desirable to enhance guest relations and communication
• Familiarity with property management systems (PMS), especially OPERA or similar platforms
• Knowledge of hotel emergency procedures and guest safety protocols
• Excellent phone communication skills combined with professional phone etiquette
• Previous resort experience or hotel experience is preferred to handle diverse guest needs efficiently
• Ability to work flexible hours including nights, weekends, and holidays as needed for open availability positions

Join us in creating memorable experiences for our guests by delivering energetic, attentive service that exceeds expectations! This paid position offers an engaging environment where your hospitality expertise can shine while supporting the success of our property.

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Experience:

• Hospitality: 2 years (Required)

Work Location: In person