Front Desk Agent / Overnight Front Desk

Job Summary

We are seeking a dynamic and attentive Front Desk Agent / Overnight Front Desk professional to join our hospitality team. In this pivotal role, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience while providing exceptional customer service during overnight hours. Your energetic approach and hospitality expertise will help create a welcoming environment, foster guest satisfaction, and uphold the highest standards of hotel management. This position offers an exciting opportunity to showcase your multilingual skills, hotel experience, and problem-solving abilities in a fast-paced, guest-centric setting.

Duties

• Welcome guests warmly upon arrival, assist with check-in/check-out procedures using property management systems (PMS)
• Manage multi-line phone systems with professionalism, providing accurate information and directing calls efficiently
• Handle guest inquiries, requests, and complaints with a positive attitude, ensuring guest satisfaction at all times
• Maintain accurate records of guest reservations, cancellations, and modifications through hotel reservation systems
• Conduct night audits to reconcile daily financial transactions and ensure data accuracy in hotel management software
• Follow hotel emergency procedures promptly in case of incidents or safety concerns, coordinating with relevant departments as needed
• Provide detailed guest services including local information, amenities, and special requests to enhance their stay

Requirements

• Proven experience in hospitality management or front desk operations within hotels or resorts
• Strong knowledge of property management systems (PMS), especially Webrez or equivalent platforms
• Excellent customer service skills with a focus on problem-solving and client communication
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively
• Familiarity with hotel emergency procedures and safety protocols is essential
• Exceptional phone etiquette and ability to manage multi-line phone systems confidently during overnight shifts
• Previous hotel experience in night audit or overnight roles is preferred but not mandatory; a passion for hospitality is key
• Ability to stand for extended periods, work independently during overnight hours, and handle high-pressure situations with professionalism

Join us to deliver memorable guest experiences while working in a vibrant environment that values your skills and dedication. We are committed to supporting your growth in hospitality management by providing opportunities for development and recognition.

Pay: $12.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person