FRONT DESK AGENT (PM SHIFT)

Job Overview
We are seeking a dynamic and welcoming Front Desk Agent to be the first point of contact for our guests. In this energetic role, you will deliver exceptional guest services, manage reservations, and ensure a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for an unforgettable hospitality experience. The ideal candidate is passionate about hospitality management, possesses excellent communication skills, and thrives in a fast-paced environment. Bilingual or multilingual abilities are highly valued to serve our diverse guest community effectively.

Duties

• Greet guests warmly with a friendly and professional demeanor, creating a positive first impression
• Manage guest check-in and check-out procedures efficiently using hotel management software
• Handle guest inquiries, requests, and complaints with patience and proactive solutions
• Operate multi-line phone systems, answer calls promptly, and direct them appropriately
• Maintain accurate reservation records and update guest information in the system
• Provide comprehensive guest services, including concierge assistance, local recommendations, and special requests
• Uphold phone etiquette standards and ensure all communication reflects our commitment to hospitality excellence
• Collaborate with housekeeping and maintenance teams to address guest needs swiftly

Skills

• Strong background in hospitality management and hotel operations
• Excellent customer service skills with a focus on guest relations and satisfaction
• Bilingual or multilingual proficiency to communicate effectively with diverse guests
• Experience in front desk operations, including reservations, check-in/out, and guest services
• Knowledge of hotel management systems.
• Exceptional communication skills, including phone etiquette and interpersonal interactions
• Previous hotel or resort experience is required.

Join us as a Front Desk Agent to create memorable experiences for our guests while advancing your career in the vibrant world of hospitality!

Pay: $16.50 per hour

Work Location: In person