Front Desk Agent/Afternoons

Scheduling Requirements:

Typical Shifts run from 2:00pm- 10:00pm. Weekends and Holidays are required. The ability to work with a varying schedule week to week, with possible option to have set schedule based on company needs. Employees must comply with attendance rules, working nights & weekends regularly.

Job Description:

Fluent in Choice Advantage reservations system. Provide prompt and courteous service to our guests while processing all payments and maintaining accuracy of guest accounts. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate action. Field guest complaints, conduct research, develop effective solutions, negotiate results. Listen and extend assistance. Remain calm and alert during emergency situations and heavy hotel activity. Complete registration process by inputting & retrieving information from computer. Promote sales initiatives. Make appropriate selection of rooms based on guest needs. Verify/swipe credit cards for authorization. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Answer the telephone using positive and clear communication. Input messages into the computer. Monitor room availability, selling strategies, and rate discounts. Execute group reservations and manage group blocks. Verify and balance all daily charges to appropriate accounts, making corrections as necessary. Run computer through nightly processing sequence to reset for next day’s use. Balance the guest ledger. Process all city ledger work to accounting. Set up and maintain Continental Breakfast Bar - only on weekdays. Perform any other job related duties as assigned by Manager/s.

Work Conditions:

Public, business atmosphere, located near building entrance in which temperatures may vary within reason of indoor climates. Lifting and carrying up to 40lbs. Able to stand for long periods of time.

Job Type:

Full-time Hourly: Starting at $14.00-$15.00/hourly Choice Hotel experience is a plus.

Benefits:

• Employee Discount - available after 90-days
• Paid time off after 1 year

Schedule:

• 8 hour shift
• Holidays
• 2:00pm-10:00pm
• Evenings
• Full-Time
• Weekend availability

Job Types: Part-time, Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person