Front Desk Agent/Concierge

Job Summary

Join our dynamic hospitality team as a Front Desk Agent/Concierge, where your enthusiasm and exceptional customer service skills will create memorable experiences for our guests. In this vibrant role, you will be the welcoming face of our property, managing guest interactions with professionalism and warmth. Your multitasking abilities will ensure smooth check-ins, reservations, and guest inquiries, all while maintaining a high standard of hospitality excellence. If you thrive in fast-paced environments and enjoy making guests feel valued, this is the perfect opportunity to showcase your hospitality management talents and contribute to a welcoming atmosphere.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression.
• Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms, ensuring accuracy and efficiency.
• Handle guest inquiries via multi-line phone systems and in person, delivering prompt and courteous service.
• Assist with check-in and check-out procedures, including processing payments and updating guest information.
• Provide information about hotel amenities, local attractions, dining options, and transportation services to enhance guest experience.
• Respond swiftly to guest requests or issues, utilizing customer service problem-solving skills to resolve concerns effectively.
• Follow hotel emergency procedures when necessary, ensuring guest safety at all times.
• Maintain accurate records of guest interactions, reservations, and special requests to support seamless operations.
• Support night audit processes by reconciling daily transactions and preparing reports as needed.
• Collaborate with hotel management and other departments to ensure consistent delivery of exceptional guest services.

Qualifications

• Proven experience in hospitality management or front desk operations within hotels or resorts.
• Strong knowledge of hotel management systems such as OPERA or comparable property management software (PMS).
• Excellent customer service skills with a friendly, energetic demeanor and positive attitude.
• Multilingual or bilingual abilities are highly desirable to assist diverse guests effectively.
• Familiarity with hotel emergency procedures and safety protocols.
• Exceptional phone etiquette and communication skills for handling multi-line phone systems professionally.
• Ability to problem-solve quickly while maintaining composure under pressure.
• Previous experience in resort environments or with hotel experience preferred.
• Knowledge of guest relations strategies to foster loyalty and repeat visits.
• Strong organizational skills with attention to detail for night audit tasks and record keeping.

Join us in creating welcoming environments where every guest feels valued! We are committed to supporting your growth in hospitality management while providing a lively, engaging work atmosphere that celebrates your passion for exceptional service.

Pay: $23.00 - $27.00 per hour

Expected hours: 42.0 per week

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Paid time off
• Vision insurance

Work Location: In person