Front Desk Agent/Concierge

Job Overview

We are seeking a dynamic and enthusiastic Front Desk Agent/Concierge to be the welcoming face of our hospitality team. In this vital role, you will deliver exceptional guest experiences by providing attentive customer service, managing reservations, and ensuring smooth front desk operations. Your energetic approach and attention to detail will create a warm, inviting environment for all visitors and guests. This position offers an exciting opportunity to showcase your hospitality management skills, multilingual abilities, and passion for guest relations in a fast-paced, rewarding setting.

Duties

• Greet guests warmly upon arrival, ensuring a positive first impression through friendly phone etiquette and professional client communication
• Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms, including booking adjustments and cancellations
• Provide accurate information about hotel amenities, local attractions, and services to enhance guest experiences
• Handle check-in and check-out procedures efficiently while maintaining compliance with hotel emergency procedures
• Respond promptly to guest inquiries and resolve customer service issues with problem-solving skills and a positive attitude
• Coordinate with housekeeping, maintenance, and security teams to ensure guest requests are fulfilled swiftly and effectively
• Maintain detailed records of guest interactions, night audit processes, and front desk activities to support operational excellence

Qualifications

• Proven experience in hospitality management or front desk operations within hotels or resorts
• Strong customer service skills with the ability to handle diverse guest needs professionally
• Multilingual or bilingual abilities are highly desirable to serve an international clientele effectively
• Familiarity with hospitality reservation systems such as OPERA or property management systems (PMS) is essential
• Knowledge of hotel management procedures, including night audit processes and emergency protocols
• Excellent phone communication skills coupled with proper phone etiquette for client interactions
• Ability to problem-solve quickly while maintaining a friendly demeanor under pressure
• Previous resort experience or hotel experience is preferred but not mandatory; training will be provided for the right candidate

Join our vibrant team where your energy makes a difference! We are committed to fostering a supportive environment that values your growth and dedication. This paid position offers the chance to develop your hospitality expertise while creating memorable experiences for every guest you serve.

Pay: $22.00 - $27.00 per hour

Expected hours: 42.0 per week

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Paid time off
• Vision insurance

Work Location: In person