Front Desk Agent/Host

Job Summary
We are seeking a friendly and professional Front Desk Agent to provide exceptional guest services at our hospitality establishment. This person will also double as the host for our ‘Placery‘ limited menu restaurant on property.

The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming experience while efficiently managing front desk operations. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle multiple tasks with professionalism and courtesy. Bilingual abilities and hotel management experience are highly valued to enhance guest relations and streamline operations.

Duties

• Greet guests promptly and courteously upon arrival, providing a warm welcome and check-in assistance
• Manage guest reservations, cancellations, and modifications accurately using multi-line phone systems
• Handle guest inquiries via phone and in person, offering information about hotel amenities, local attractions, and services
• Prepare food orders as they are placed by guests, this will include maintaining logs as needed.
• Maintain guest accounts, process payments, and issue receipts with attention to detail
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Address guest concerns or complaints promptly, escalating issues when necessary to ensure resolution
• Keep the front desk and kitchen area organized, clean, and professional at all times
• Assist with administrative tasks such as data entry, filing, and reporting related to hotel operations

Skills

• Proven experience in hospitality management or hotel front desk operations
• Excellent customer service skills with a friendly and approachable demeanor
• Strong communication skills, including phone etiquette and the ability to handle multi-line phone systems effectively
• Multilingual or bilingual abilities are preferred to serve diverse guests effectively
• Knowledge of hotel management software and reservation systems is advantageous
• Ability to work flexible hours, including nights and weekends if required
• Strong organizational skills with attention to detail in handling guest requests and administrative tasks
• Ability to remain calm under pressure while managing multiple priorities in a fast-paced environment
• Familiarity with guest relations strategies to foster positive experiences for all visitors

This position offers an engaging opportunity within the hospitality industry for individuals committed to delivering outstanding guest experiences.

Pay: $14.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person