Front Desk Agent/Night Auditor

Overview

We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate should have excellent customer service skills and be able to multitask in a fast-paced environment. Applicants must have flexible availability.

Duties

• Greet and check-in guests with a warm and welcoming attitude
• Answer phone calls and provide information to guests or transfer calls to appropriate departments
• Assist guests with inquiries, requests, and resolving any issues promptly
• Process guest check-outs efficiently
• Maintain a tidy and organized front desk area
• Handle reservations and cancellations accurately
• Utilize phone systems and hotel software effectively

Experience

• Previous experience in customer service or hospitality is preferred
• Knowledge of front desk operations and procedures
• Excellent communication skills with a focus on guest services
• Multilingual or bilingual abilities are a plus
• Familiarity with phone etiquette and handling various guest situations

Job Types: Full-time, Part-time, Permanent

Pay: From $18.25 per hour

Benefits:

• Extended health care

Experience:

• Customer service: 1 year (preferred)

Work Location: In person