Front Desk Agent/Night Auditor

Computer and technology knowledge Word processing software, Central reservation system (CRS), Internet

Tasks Register arriving guests and assign rooms, Take, cancel and change room reservations, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Investigate and resolve complaints and claims, Process guests' departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms, Maintain an inventory of vacancies, reservations and room assignments, Follow emergency and safety procedures, Clerical duties (i.e. faxing, filing, photocopying), Answer telephone and relay telephone calls and messages, Assist clients/guests with special needs, Handle wake-up calls, Perform light housekeeping and cleaning duties, Provide customer service

Security and safety Criminal record check

Transportation/travel information Own transportation

Work conditions and physical capabilities Attention to detail, Fast-paced environment, Standing for extended periods, Work under pressure

Evenings/Weekends/overnights

minimum 3 shifts

Job Type: Part-time

Pay: From $15.90 per hour

Experience:

• Customer service: 1 year (preferred)

Work Location: In person