Front Desk Agent/Night Auditor

About us

La Quinta Inns & Suites is a small business in Hawaiian Gardens, CA. We are professional, agile and our goal is to create welcoming environnment for the guests, and help them feel at home.

Our work environment includes:

• Modern office setting

We are looking for a Front Desk Clerk/Night Auditor to join our team. The successful candidate will be responsible for providing excellent customer service, checking guests in and out, answering phones, and performing administrative tasks. This position requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment. The ideal candidate will have a friendly and professional demeanor and be able to handle multiple tasks simultaneously.

Responsibilities:

• Greet guests and check them in and out of the hotel.
• Answer phone calls and respond to guest inquiries.
• Resolve guest complaints and provide exceptional customer service.
• Maintain accurate records of guest transactions.
• Ensure that all financial transactions are completed accurately and in a timely manner.
• Perform nightly audits of the hotel's financial records.
• Maintain a clean and organized front desk area.

Qualifications

• Strong customer service and communication skills
• Previous experience in front desk operations and hotel environments
• Proficiency in guest services and hospitality management
• Familiarity with multi-line phone systems and night audit procedures
• Ability to handle guest relations effectively
• Bilingual or multilingual capabilities are a plus

Job Types: Full-time, Part-time

Pay: $16.90 - $18.00 per hour

Benefits:

• Employee discount

Work Location: In person