Front Desk Agent/Sales Representative

We are an independently owned and operated Choice Hotels property located in Fort Myers, FL. We opened, 4 Oct 2023 being the opening date and converting to a Quality Inn 30 Nov 2024. This is a new property with a passion for hiring people in the community and promising them mutually beneficial employment.

Responsibilities for this position include serving both as a sales representative and as a front desk receptionist. As a sales representative, responsibilities include identifying leads, negotiating and drafting contracts, delivering sales pitches, coordinating sales efforts, executing sales agreements, creating group and meeting room blocks, answering any phone calls and/or emails, and advertising the property in a positive light.

Requirements include excellent hospitality, communication skills, proper email and phone etiquette, ability to establish trusting relationships, public speaking and negotiation skills, attentiveness to detail and organization, and a motivation for sales. Must be proficient in Microsoft Office applications, writing/presenting in a high level of sophistication, and have a working of CRM systems.

Alongside serving as a sales representative, there will be the added responsibilities of serving as a front desk receptionist to include answering phone calls, responding to emails, checking guests in, creating reservations, handling guest disagreements in a quiet and orderly manner, ensuring the lobby is clean at all times, and the hotel is in safe operation. Shifts will vary from 7am - 3pm, 3pm - 11pm, and 11pm - 7am

Prior experience in hospitality is desired but not required. Reception and customer service experience is strongly recommended. Background in sales experience is strongly preferred.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Fort Myers, FL 33907 (Preferred)

Work Location: In person