Front Desk and Admin Assistant

About Us

FAJ Group, based in Dubai, UAE, started in 2010 as a small technical services and sales trading house. Today, we are a dynamic organisation with over four companies operating in two main sectors. We have experienced significant growth in areas such as trading (including e-commerce), technical services, and various appliances and electronics.

Company Name: FAJ Technical Services L.L.C
Link: https://www.fajservices.ae/services/air-conditioning-repair/ac-service/

Location: https://maps.app.goo.gl/omc2cVnqJRD1YJCn9

Al Quoz Ind Area 4th, Dubai, UAE

Send CV by WhatsApp: +971 50 609 7717 (Don't Call)

Job Responsibilities:

• Greet and assist visitors and customers in finding services/products that meet their needs in a professional and friendly manner.

• Answer phone calls, emails, and direct enquiries to appropriate departments.

• Explain product features, benefits, and pricing.

• Schedule appointments and maintain front desk records

• Handle customer inquiries, feedback, and complaints professionally.

• Support administrative tasks and assist other departments as needed.

• Act as the first point of contact for the HR Department and liaise with people from both internal and external organisations.

• Provide excellent customer service to all visitors and guests.

• Screen telephone calls, enquiries, and requests, redirecting them appropriately and taking adequate messages when required.

• Ensure knowledge and familiarity with company policies and procedures to provide sound and appropriate replies to queries.

• Handle and deal with tasks and situations professionally.

• Ensure all calls and enquiries are managed appropriately, professionally, and directed to the right individuals if necessary.

Document Management

• Maintain a document tracker and record all incoming and outgoing documentation accurately.
• Manage and regularly update the Telephone Directory and circulate updates monthly.
• Ensure document accuracy and no misplacement of documents.
• Update the probation tracker regularly in coordination with Onboarding Specialists and send email communications on deadlines.

Inventory and Purchases

• Track inventory status reports of office IT equipment such as laptops and monitors.
• Ensure the inventory of induction packs is maintained and updated to the onboarding specialist if quantities are low.
• Prepare RFAs and LPOs for all HR team purchases and procurement activities.
• Ensure timely release and processing of LPOs and vendor payments.
• Submit Etisalat bills to Finance and HR team members in a timely manner.

Skills Required:

• Excellent communication, interpersonal and persuasive selling skills.
• Professional appearance and attitude.
• Good organizational and multitasking abilities.
• Ability to work in a team and handle a fast-paced environment.
• Dependable, motivated, and goal-driven.
• Customer service-oriented mindset.
• 1 or 2 years working experience in receptionist or customer service role.

Work Location: In person

Pay: AED2,200.00 - AED3,200.00 per month

Work Location: In person