Front Desk & Admin Assistant

About the Role

The Stradbroke Island Beach Hotel, part of the Moreton Hospitality Group, is seeking a capable, friendly, and tech-savvy Front Desk & Administrative Assistant to support our operations team on a casual basis, with the opportunity to take on more hours and grow into a long-term leadership role over time.

This role is ideal for someone who enjoys variety, takes pride in keeping things running smoothly, and can confidently manage guest communications, reservations, and operational support tasks. As the venue evolves, this position offers the chance to step up into a broader Accommodation Supervisor-style role — including system upgrades, rate plan optimisation, and deeper involvement with software tools like REI Cloud and channel managers.

Key Responsibilities

· Manage new and existing apartment bookings (including payments, communications, check-ins, extensions, and cancellations)

· Oversee guest reservations through REI Cloud and channel manager platforms

· Coordinate and adjust housekeeping team schedules

· Handle urgent calls and emails; escalate or defer as needed

· Liaise with trades and suppliers for minor works and schedule coordination

· Process invoices and assist with day-to-day admin (where appropriate)

· Support other departments as needed

What We’re Looking For

· Experience in front-desk, admin, or similar roles

· Proficient with REI Cloud (or similar PMS) and Microsoft Office

· Strong organisational and multitasking ability; able to manage competing priorities calmly

· Knowledge of channel management systems and rate planning (or willingness to learn)

· Positive, professional communication style — both guest-facing and internal

· Team player who takes initiative and follows through

· Valid Driver’s Licence required

Why Join Moreton Hospitality?

· Work in one of Queensland’s most iconic island venues with a strong team culture

· Flexible casual hours to start, with potential for increased responsibility and progression

· Be part of a growing hospitality group with venues across SEQ and Stradbroke Island

· Training and support provided — with clear opportunity to grow into a more senior role

Key Details

· Award Classification: HIGA – Level 2 (Casual) or Level 3 (Causal) based on applicant

· Roster: Casual with flexible hours and scope to increase

· Start Date: ASAP – we're ready when you are

· Location: Point Lookout, North Stradbroke Island QLD

To Apply:

If you're ready to be part of something special on Straddie, send us your resume and a brief overview of your experience - we can’t wait to hear from you!

Job Type: Casual

Pay: $32.31 – $33.38 per hour

Benefits:

• Employee discount

Work Location: In person