Front desk and Admin Lead

The Customer Success Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected as a Customer Experience Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility’s show readiness and give exceptional customer experience.

FRONT DESK MANAGEMENT:

• Provides support on the reception/front desk through:
• Answers and disperses calls and inquiries
• Welcomes / receives applicants, visitors and clients of the Company
• Responds /addresses tenant concerns and walk-in inquiries
• Handles daily incoming and outgoing mails
• Receives, distributes, and files incoming letters, billings, invoices, documents and/or other communications
• Manages the front office daily
• Assists photocopy, printing, scanning client request
• Gate pass / work permit processing
• Prepares and accomplishes errand form
• Monitors the cleanliness in concessionaire area
• Any ad hoc duties as required

 GENERAL SERVICES / TENANT SERVICES

• Lead representative in the workplace
• Conference room reservation assistance
• Reports and coordinates any workplace issues and ensures job completion
• Provides effective solutions to problems / issues arising
• Provides administrative support to members
• Provides unmatched customer experience
• Builds strong relationship with members
• Enforces company policies and procedures, and safety and health regulations and standards

 GENERAL ADMIN

• Attends ticket requests
• Ensures no ticket SLA breach
• Assists in Check releasing
• Assists office walk tour with prospective client and marketing events
• Offers and serves refreshment to Client
• Assists and does simple trouble shoot IT concerns like wifi connection, borrow of LAN/ HDMI
• Coordinates with vendor for any Client request below 20K
• Ensures furniture and fixture asset tags are intact and complete in inventory
• Conducts Energy Conservation initiatives
• Distributes monthly treats
• Follows operational processes and procedures
• Enforces house rules and security policy
• Attends and handle site concerns
• Organizes Site lead’s monthly meeting
• Ensures that all permits are posted and updated
• Ensures email blast and circular memos from the building are cascaded accordingly
• Ensures all trackers are accurate and updated
• Ensures that onsite storage is clean and organized
• Petty Cash Management
• Monitors Site expenses
• Management of Utility personnel
• Ensures that the assigned tasks of the utility personnel are performed and/or accomplished

 GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Ensures Office Show-readiness, cleanliness and maintenance
• Works on day-to-day issues with facilities and building admin
• Conducts weekly facilities walkthrough to address current and urgent issues
• Has the Ability to foresee site issues and members’ needs
• Coordinates facilities/building issues
• Sets Quarterly coordination meeting with Building Admin
• Attends punchlisting with projects and contractor

LEADERSHIP

• Responsible for managing a small team

• Keeps team motivated, and provide guidance to team members

• Keeps team focused and on track for the immediate tasks/projects

• Monitors team’s performance

• Handles minor or small-scale work assignments/projects

• Handles minor, unforeseen issues

• Provides immediate resolution

• Business Administration, BS HRM, BS Tourism or any similar courses

• At least 3 years’ work experience as Front Office Staff or Admin Assistant

• Proficient in Powerbi application

• Proficient in MS Office applications (MS Word, Excel, Powerpoint, office 365)

• Capable of dealing with local staff and foreign clients

• Enthusiastic, Outgoing, responsible, motivated, dedicated

• Above average verbal and written communication skills

• Has high attention to detail, a fast learner

• Excellent interpersonal skills

• Extraordinary multitasking skills

• Good time management skills

• Can work under minimal supervision

• Has the ability to lead a small team

• Has delegation and motivational skills

• Good decision-making skills

• Ability to present well to high-level clients – local and foreign

• Ability to deliver services with the highest standards

• Willing to work on a shifting schedule

• Willing to be assigned to other KMC sites