Front Desk & Admin Support

Centred in the heart of Newcastle, Clarendon Hotel blends a vibrant bar and beer garden, contemporary dining, and 20 accommodation rooms.

With major renovations and expansion approved, we’re preparing for an exciting new chapter — and we’re looking for a standout Front Desk & Admin Support team member to help us deliver exceptional guest experiences along the way.

THE ROLE:

• Handle the day-to-day rhythm of our front office, keeping operations flowing smoothly and efficiently as you manage overall front office duties.
• As the first point-of-contact for accommodation, you’ll ensure all enquiries and requests are handled promptly, professionally, and with care.
• Manage the administrative side of a hotel stay using our RMS, processing reservations, checking guests in and out, and ensuring guest records are accurate and up to date.
• Deliver an outstanding guest experience — from first contact to check-out — creating a stay that feels seamless, personable, and memorable.
• Support accounts administration by managing invoices — organising inboxes, distributing for approval, and following up to ensure all documentation is received, approved, and processed.
• Support our management team with ad-hoc administrative tasks.
• Casual position across a flexible 7-day roster, with hours negotiable for the right candidate.

THE RIGHT FIT:

• You bring solid experience in customer service, with genuine enthusiasm for creating memorable moments for every guest.
• Dependable, hands-on, and detail-driven, you’re the kind of person who shows up, steps in, and keeps a day rolling smoothly without a fuss.
• You’re self-motivated when working solo; equally thriving as part of a team.
• You’re a clear communicator — with your team, your manager, and our guests.
• Experience with Opera or other RMS software is desirable.

Think you’re the perfect fit? We’d love to meet you!

Applications should include a resume and cover letter addressing why you are suitable for this role, or please call into the venue with your resume.