Front Desk & Agent Services Coordinator

Front Desk & Agent Services Coordinator

Keller Williams Realty Leading Edge | Smithfield, Rhode Island

Part-Time | 25–30 Hours per Week | $18–$20 per Hour

Be the Face of a Thriving Real Estate Office!

Are you outgoing, organized, and someone who loves helping people? Do you thrive in a fast-paced environment where no two days are the same?

Keller Williams Realty Leading Edge is looking for a friendly, motivated, and energetic Front Desk & Agent Services Coordinator to join our team!

This isn't just a front desk position! It's an opportunity to become an essential part of a growing real estate brokerage, work alongside successful real estate professionals, and help create an office environment where people feel welcomed, supported, and inspired.

Who We Are

Keller Williams Realty is one of the world's largest real estate franchises, with more than 150,000 agents globally.

Our Keller Williams Realty Leading Edge office in Smithfield, Rhode Island, is home to 175 real estate agents and a vibrant community focused on growth, education, collaboration, and success.

Currently ranked #4 in Providence County according to RI MLS in sales volume, our brokerage offers weekly training, professional development, coaching programs, mastermind sessions, and exciting office events.

We believe in building a culture where people love coming to work, relationships matter, and everyone has an opportunity to grow.

Who We're Looking For

We're looking for someone who brings positive energy, a welcoming smile, and a can-do attitude to our office every day!

Our ideal candidate is a natural people person who enjoys staying busy, solving problems, and helping others succeed.

You should be comfortable taking initiative, managing multiple priorities, learning new technology, and working independently.

Most importantly, we're looking for someone who takes pride in being the person our agents and visitors can count on!

What You'll Be Doing

Be the Face of Our Office

• Welcome agents, clients, vendors, and visitors with a friendly, professional attitude.
• Answer incoming phone calls, manage voicemail, and direct inquiries appropriately.
• Ensure all calls and inquiries receive a timely response within the business day.
• Maintain a clean, organized, and welcoming front desk and office environment.
• Help keep daily office operations running smoothly.

Support Our Real Estate Agents

• Become a go-to resource for our agents by helping answer questions and connecting them with the right resources.
• Assist with new agent onboarding and agent transitions.
• Learn Keller Williams technology platforms, including KW Command.
• Gain familiarity with Rhode Island, Massachusetts, and Connecticut MLS systems.
• Assist with agent roster updates, database management, and administrative records.
• Provide administrative support to the leadership team.

Transaction Compliance & Administrative Support

• Review real estate transaction files to ensure required documents are complete and meet brokerage compliance standards.
• Communicate with agents regarding missing documentation and compliance requirements.
• Create compensation invoices and assist with tracking files through the closing process.
• Work closely with leadership to ensure transaction files are reviewed accurately and efficiently.

Help Bring Our Events & Culture to Life

• Assist with planning and coordinating office meetings, training sessions, and special events.
• Prepare meeting rooms, presentation materials, and refreshments.
• Help organize agent appreciation events, recruiting activities, RED Day, and community initiatives.
• Support office recognition programs, including birthday cards, anniversary celebrations, and welcoming new agents.
• Help create a fun, collaborative, and engaging office environment.

Take Initiative & Make an Impact

• Identify opportunities to improve office organization and daily operations.
• Assist leadership with special projects and new initiatives.
• Take ownership of assigned responsibilities and follow through on tasks.
• Be willing to jump in, learn something new, and help wherever needed.

What Makes You a Great Fit

• You're friendly, outgoing, and genuinely enjoy helping people.
• You have excellent communication and customer service skills.
• You're organized, dependable, and detail-oriented.
• You're comfortable using computers and learning new technology.
• You can multitask and prioritize in a busy environment.
• You're a self-starter who takes initiative without constant supervision.
• You bring a positive attitude, professionalism, and a strong work ethic.
• You're able to handle confidential information with discretion.
• You're a team player who enjoys building relationships.

Previous administrative experience is a plus, but not required! We're happy to train the right person who is eager to learn and grow.

Why Join Keller Williams Realty Leading Edge?

• A Great Team & Culture: Work with a supportive, energetic group of real estate professionals.
• Opportunities to Learn: Access office training, educational events, and professional development opportunities throughout the Keller Williams New England Region.
• Variety Every Day: From helping agents and reviewing transaction files to supporting events, you'll always have something new to work on.
• Make a Difference: Play an important role in helping our agents and leadership team succeed.
• A Growing Organization: Join an established, successful brokerage that continues to invest in its people, technology, and community.

Position Details

Location: Smithfield, Rhode Island — In-Person Only

Schedule: Part-Time, 25–30 hours per week

Hours: Monday–Friday, approximately 9:00 AM–2:00 PM (some flexibility available)

Compensation: $18–$20 per hour, based on experience

Pay: $18.00 - $20.00 per hour

Expected hours: 25.0 – 30.0 per week

Benefits:

• Paid time off

Work Location: In person