Front Desk & Client Experience Coordinator

We are seeking a dynamic and customer-focused Client Experience Coordinator to be the face of Deja Vu Medspa. As the first point of contact, you will play a key role in delivering a five-star client experience marked by warmth, personalization, and professionalism. You’ll set the tone for every visit—ensuring clients feel welcomed, cared for, and confident in their decision to choose Alani.

You’ll be responsible for anticipating client needs and going above and beyond to create a seamless and elevated experience. Whether it’s thoughtfully offering a complimentary beverage, answering skincare questions, or recommending the perfect add-on service, your ability to make clients feel seen and valued will be at the heart of everything you do.

The ideal candidate thrives in a fast-paced, high-volume environment, is highly organized, and is naturally sales-minded—capable of converting inquiries into appointments and confidently introducing clients to our services, products, and VIP memberships.

Duties

• Greet all clients and guests with warmth and professionalism, creating a welcoming environment
• Check clients in and out efficiently, ensuring a smooth and personalized experience
• Answer phones, answer questions confidently with education to convert leads into booked appointments
• SALES - Proactively upsell treatments, skincare products, and VIP memberships based on client needs and goals
• Maintain a clean and well-stocked front desk with necessary materials (forms, pens, brochures, etc.)
• Track client leads and follow up to encourage rebooking and loyalty
• Monitor inventory levels and assist with product merchandising
• Accurately reconcile daily sales, appointments, and inventory
• Collaborate closely with providers and management to ensure optimal scheduling and client flow
• Support local marketing campaigns and in-clinic promotions by communicating offers and encouraging participation

Qualifications:

• Proven experience in a front desk, receptionist, or client service role (medical spa or hospitality experience a plus)
• Comfortable in a high-volume, sales-driven environment
• Strong organizational and multi-tasking skills with attention to detail
• Excellent communication and interpersonal skills; polished phone etiquette
• Proficiency in Microsoft Office (Excel, Word) or Google Suite and familiarity with booking or CRM systems
• Basic math skills; ability to calculate percentages and process transactions accurately
• Self-starter with the ability to work independently and as part of a team
• Passion for skincare, wellness, and delivering exceptional service

Other Traits:

• Naturally sales minded, enthusiastic, friendly, and solutions-focused with a genuine desire to provide outstanding service.
• Driven by results and motivated by goals
• Eager to learn, grow, and take on new responsibilities

Compensation:

Hourly Rate is $17 per hour and estimated 30-40 hours per week

Pay: From $17.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person