Front Desk & Client Experience Coordinator

Front Desk & Client Experience Coordinator

• Medical Wellness & Aesthetic Clinic – Louisville, KY
• Full-Time
• Monday – Friday
• In Person
• Pay - $19-21 per hour

Role

Our growing medical wellness and aesthetic clinic is looking for a polished, organized, and client-focused Front Desk & Client Experience Coordinator to join our team.

This role is much more than answering phones — you are the face of the clinic and a key part of creating an exceptional client experience from the moment someone walks through our doors.

The ideal candidate is warm, professional, highly organized, and comfortable balancing administrative responsibilities with light sales support responsibilities such as educating clients on services, encouraging memberships/packages, rebooking appointments, and helping drive client retention.

This is a great opportunity for someone who enjoys both customer service and relationship-building in a fast-paced wellness and aesthetics environment.

Responsibilities

• Welcome clients and create an exceptional first impression
• Manage scheduling, check-in/check-out, phones, texts, and client communication
• Support retail sales, memberships, and package sales through client education and recommendations
• Maintain accurate client records, intake paperwork, and HIPAA compliance
• Keep the front desk and reception area clean, organized, and professional
• Support clinic operations and team communication to ensure smooth daily flow

Requirements

• Previous front desk, medical office, med spa, wellness, or customer service experience preferred
• Strong communication, multitasking, and organizational skills
• Professional appearance with a polished, client-focused demeanor
• Comfortable discussing services, memberships, retail products, and promotions
• Positive attitude, reliability, and strong attention to detail
• Comfortable learning scheduling software, EMR systems, and office technology

Results (KPIs)

• Strong client satisfaction and overall experience
• High appointment rebooking and schedule accuracy
• Support of membership, package, and retail sales goals
• Timely phone, text, and inquiry response times
• Accurate client documentation and operational organization
• Positive Google reviews, attendance, and professionalism

Rewards (Pay & Benefits)

• Competitive hourly pay based on experience
• Full-time Monday through Friday schedule
• Growth opportunities within the clinic
• Employee perks and service discounts
• Supportive and team-oriented culture
• Ongoing training and professional development

Next Steps

After submitting your application through Indeed, please complete our required pre-screening survey using the link below:

https://go.cultureindex.com/s/up3MbXFjw8

Applications will not be fully considered until the survey has been completed.

Office Hours: Monday – Wednesday: 8:00 AM – 6:00 PM Thursday & Friday: 8:00 AM – 2:00 PM

Health insurance is not currently offered.

Job Type: Full-timeWork Location: In person – Louisville, KY

Pay: $19.00 - $21.00 per hour

Benefits:

• Employee discount
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Medspa or Medical Facility: 2 years (Preferred)

Work Location: In person