Front Desk & Guest Relations

Front Desk & Guest Relations Executive

Location: Gueliz, MarrakechHours: 17:00 - 02:00 Salary: 4,000 DH per month

About ORAH Marrakech

ORAH is a sophisticated, high-end loft-style lounge in the heart of Gueliz. Blending rich burnt-orange velvet, deep dark wood, smooth Afrobeat/R’n’B rhythms, and an exclusive global shisha and cocktail menu, we offer our guests a premium experience. We are looking for a confident, organised and welcoming individual to join our team as the first point of contact for our guests, while managing our front desk and payment operations.

The Role: What You’ll Do

As our Front Desk & Guest Relations Executive, you will play a key role in ensuring the smooth running of ORAH. You will be responsible for welcoming guests, managing customer orders and overseeing payments, all while maintaining the professional and welcoming atmosphere our lounge is known for.

The First Impression: Welcoming guests warmly as they arrive and creating a polished, professional first impression that reflects ORAH’s premium identity.

Order Management: Taking customer orders accurately and managing them through our ordering system, ensuring orders are processed correctly and efficiently.

Cash Desk & Payments: Managing the cash desk, processing customer payments, handling cash and card transactions, and ensuring all payments are recorded accurately.

Front-of-House Coordination: Communicating clearly with waiters, shisha staff and management to ensure orders are handled smoothly and guests receive excellent service.

Guest Assistance: Answering customer questions, explaining menu options when needed, and helping guests with any queries relating to their orders or bills.

Accuracy & Organisation: Keeping the front desk organised, maintaining accurate transactions and ensuring the ordering and payment systems are managed responsibly throughout the shift.

Who You Are (Requirements)

Languages: Good spoken English and French are essential. You must be comfortable communicating with both local customers and international visitors.

Organised & Detail-Oriented: You are reliable, attentive and comfortable handling orders, payments and multiple tasks without losing focus.

Confident & Welcoming: You have a friendly, professional manner and enjoy interacting with people. You understand the importance of making a great first impression.

Numerically Confident: You are comfortable handling cash, processing payments and ensuring transactions are accurate.

Tech-Savvy: You can learn and confidently operate a digital ordering system and point-of-sale (POS) system.

Professional & Reliable: You take pride in your appearance, punctuality and work ethic. You can be trusted to handle responsibilities independently and professionally.

Experience: Previous experience in reception, front desk operations, cashiering, hospitality or customer service is an advantage.

What We Offer

Monthly Salary: 4,000 DH.

Premium Work Environment: Work in one of Gueliz’s stylish lounges, alongside a welcoming team in a premium hospitality setting.

Valuable Experience: Develop your skills across guest relations, front-of-house operations, order management and payments.

A Key Role: Become an important part of the ORAH team, helping ensure every guest’s experience starts and runs smoothly.

To Apply

If you are organised, personable and ready to join the ORAH team, please send your CV along with a recent photo to [email protected].

Rémunération : 4.000,00DH par mois

Langue:

• english (Requis)
• french (Requis)

Lieu du poste : En présentiel