Front Desk & Office Coordinator

The Position

The Massachusetts Law Reform Institute (MLRI) seeks a part-time, in-person Front Desk and Office Coordinator to oversee all receptionist and secretarial duties at our main entrance desk. This position will play a key role by performing various administrative and clerical tasks including filing, answering phone calls and organizing documents. The central goal is to provide our staff and guests with exceptional customer service and support.

About MLRI

Founded in 1968, MLRI is a nationally-recognized nonprofit poverty law and policy center that provides statewide advocacy and leadership in advancing laws, policies, and practices that secure economic, racial, and social justice for low-income people and communities. We pursue systems change through litigation, legislative and administrative advocacy, coalition building, community lawyering, and other strategies that address systemic harm to low- income people. MLRI is also the statewide multi-issue poverty law support center for the Massachusetts civil legal aid delivery system; our advocates provide substantive expertise and technical assistance to frontline legal aid field program advocates and to many other advocates and providers who serve low-income people and communities in Massachusetts. For more information, visit www.mlri.org.

Job Responsibilities

• Manage all aspects of organization’s office services:
• Ensure the front desk is neat and presentable
• Provide communications support (e.g., screening phone calls, faxes, mail, and email and determining appropriate action in response to inquiries)
• Manage the front desk by assisting employees and vendors, manage mail and packages (including outbound mailings) and respond to office requests both in person and over email
• Maintain and update office calendars and directory
• Provide in-person support for internal and external office meetings
• Serve as the primary contact for office-related needs, and point of contact with building management and vendors to ensure a clean and efficiently operating office, oversee and coordinate office maintenance for facility issues, repairs, cleanings, and improvements
• Manage, maintain and improve office policies around security and emergency action planning; manage security access cards and office security systems
• Perform other administrative duties as necessary to support the Executive Team

Desired Experience & Qualifications

• Work experience as a Front Desk Representative or similar role
• Very strong organizational skills, attention to detail and adeptness at prioritizing tasks
• Familiarity with office equipment and applications such as e-calendars and copy machines
• Tech savvy with high-level knowledge of MS Office suite, especially Microsoft Word, Excel, Power Point, Survey Monkey
• Ability to work independently and exercise good judgment and decision-making skills while maintaining strictest of confidentiality
• Ability to work both independently and in a team environment
• Experience executing on organizational messaging and translating high-level messages
• Discretion and confidentiality Compensation/Benefits
• The position is part-time and qualifies for benefits. Competitive salary based on experience and generous benefits including health, dental, vision, life and disability insurance, 403(b) plan, as well as vacation, paid holidays, and family leave.

How To Apply

Please email a cover letter outlining experience, qualifications and a resume to [email protected]. No phone calls please.

MLRI's Commitment to Diversity, Equity and Inclusion

MLRI is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We believe that having a staff, board, and volunteers with diverse personal and professional backgrounds and lived experience enhances our ability to meet our mission and creates an environment where all members of our community can thrive. We strongly encourage applications from people of color, immigrants, women, persons with disabilities, members of the LGBTQ community, people with lived experience of poverty and/or racism, and people from underrepresented and historically marginalized groups.